Sr. ServiceNow Implementation Lead
Information Technology
Sacramento, CA, US
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We are seeking an experienced Sr. ServiceNow Implementation Lead for a Hybrid assignment with our Sacramento, California based team. This role requires multiple days/wk on-site as determined by the client. (Must live within 90 miles of Sacramento)
Role Overview:
As a Sr. ServiceNow Implementation Lead, you will lead the design and implementation of complex enterprise-wide applications, oversee architecture teams, and serve as the primary technical expert for our enterprise solutions. This senior-level position requires a blend of technical expertise, strategic thinking, and leadership skills.
Key Skills:
* ServiceNow implementation and customization
* Solution design and integration
* Team leadership and mentoring
* Strategic consulting
* Client relationship management
* Cloud technologies
* System security and performance optimization
* Presentations and executive communications
Key Responsibilities:
* Lead and execute complex ServiceNow implementations and enterprise application integrations for the client
* Develop architecture blueprints and roadmaps with ServiceNow as a central component
* Oversee and mentor teams of IT professionals, ensuring high-quality deliverables
* Provide strategic consulting on enterprise architecture best practices and governance
* Drive client satisfaction through effective communication and solution delivery
* Identify and propose process improvements, automation opportunities, and new technologies
* Engage with client executives to drive value-based solution discussions
* Contribute to business development efforts and proposal creation
* Demonstrate thought leadership in enterprise architecture and systems integration
* Perform technology evaluations and recommend appropriate solutions
* Mentor and educate team members on best practices and industry standards
* 10 years of experience in enterprise IT systems, with at least 5 years focus on enterprise architecture
* 5 years of hands-on experience with ServiceNow implementation and customization
* Expert-level proficiency in ServiceNow modules such as ITSM, ITOM, and ITBM
* Demonstrated ability to design and implement scalable, resilient enterprise solutions using ServiceNow and industry best practices
* Experience in integrating ServiceNow with other enterprise applications and data sources
* 5 years in consulting or senior leadership roles
* Strong executive presentation and communication skills
* Expertise in system security, performance optimization, and disaster recovery planning within ServiceNow environments
* 2 years hands-on experience with cloud technologies (e.g., AWS, Azure, Google Cloud) and their integration with ServiceNow
* Experience with ServiceNow's low-code/no-code development capabilities
* Familiarity with ServiceNow's AI and machine learning features
Preferred Qualifications:
* ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer)
* Enterprise architecture
* Experience in financial services, healthcare, or public sector domains
* Experience in financial services, healthcare, or public sector domains
* Relevant industry certifications (e.g., TOGAF, AWS Certified Solutions Architect, Azure Solutions Architect)
* Master's degree in Computer Science, Information Systems, or related field
* Multi-domain project experience solving complex enterprise challenges with ServiceNow as a key component
* Proven consulting experience with a focus on client engagement in ServiceNow projects
* Familiarity with AWS, Azure, Google Cloud and/or Oracle Cloud Architecture Frameworks, Best Practices and Design Patterns
* Experience in multi-cloud architecture and hybrid cloud solutions involving ServiceNow
* Knowledge of cloud cost optimization strategies and FinOps principles in relation to ServiceNow implementations